mvdb
maria van den berg
1 reviews | Active since Jan 2017
07 May 2020, 09:54
VERY UNHAPPY
because of the current situation in our country of the covid19 lockdown, i have cancelled the debit order of 2 of my investments, but 1 premium was still deducted. i needed that premiums for a reason!!!! its a week later and i still get no feedback even after many emails and calls. i want my refund immediately. even though the premium was deducted it does not show in the investment itself???????
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Replies (4)0
Replies (4)
Old Mutual's replyOfficial
07 May 2020, 12:40Dear Maria
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Brent Sellidon
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Brent Sellidon
Old Mutual Complaints Management
Old Mutual's reply07 May 2020, 12:40
Official
Dear Maria
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Brent Sellidon
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Brent Sellidon
Old Mutual Complaints Management
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maria van den berg's updateReviewer Update
11 May 2020, 14:41i got email that said it will be paid back after the funds clear in their account. that debitorder was deducted 11 days ago???? surely it must have cleared by now. i still havent received my refund bac****! i am one very upset customer.
mvdb
maria van den berg's update11 May 2020, 14:41
Reviewer Update
i got email that said it will be paid back after the funds clear in their account. that debitorder was deducted 11 days ago???? surely it must have cleared by now. i still havent received my refund bac****! i am one very upset customer.
mvdb
maria van den berg's updateReviewer Update
15 May 2020, 09:29Till today no positive feedback??????????
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maria van den berg's update15 May 2020, 09:29
Reviewer Update
Till today no positive feedback??????????
mvdb
maria van den berg's updateReviewer Update
01 Jun 2020, 13:42its been a month now and still no refund ?????
mvdb
maria van den berg's update01 Jun 2020, 13:42
Reviewer Update
its been a month now and still no refund ?????