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LM
Lina M

1 reviews | Active since Feb 2018

19 Mar 2025, 13:36

Very Rude Call centre Agent and still no payment recieved on a claim!!!

I have just had the worst experience ever and to top it all, the call centre agent hangs up on me when I ask for his / her details. I submitted a claim beginning of March and all I am doing is to follow up on why it has not been finalized, I was told it takes 5 to 7 days for a claim to pay out.

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Replies (5)
Old Mutual
Old Mutual's reply19 Mar 2025, 13:44
Official
Good day Lina,

We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Kind regards
Old Mutual Complaints Management
LM
Lina M's update20 Mar 2025, 09:48
Reviewer Update
Still no response from Old mutual
Old Mutual
Old Mutual's reply20 Mar 2025, 10:36
Official
Good day Lina,

Feedback was provided to you via email yesterday, please have a look into your inbox. Please be advised that this matter is being attended to and further feedback will be provided via email.

Regards
Old Mutual Complaints Management
LM
Lina M's update20 Mar 2025, 10:45
Reviewer Update
That is not feedback, that is an acknowledgement of my complaint. Can I please have feedback on the claim.
Old Mutual
Old Mutual's reply20 Mar 2025, 10:50
Official
Payment has been processed on your claim and sent for authorizing. You will receive a notification once your funds are ready.