Very poor services when it comes to withdrawals
Made 2 withdrawals on 2 different days one got paid I waited for the second withdrawals money its been 10 days already since I made the second withdrawal this is really not fair im not asking for a loan its my own money I have had patience for 2 weeks During those 2 weeks I called just to know is there any problems they said I must wait and now I have to wait again for people to attend to my query about when the money will be paid.
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Replies (2)
Old Mutual's replyOfficial
24 Jan 2022, 08:27Dear Tania R
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Old Mutual's reply24 Jan 2022, 08:27
Official
Dear Tania R
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
's updateReviewer Update
28 Jan 2022, 19:30Thank you for sorting out my problems I just never want to use your whatsapp platform to withdraw money had to wait 12 days before I got my money but thnks for your assistance
's update28 Jan 2022, 19:30
Reviewer Update
Thank you for sorting out my problems I just never want to use your whatsapp platform to withdraw money had to wait 12 days before I got my money but thnks for your assistance