EL
Elize L
1 reviews | Active since Apr 2019
03 Dec 2025, 15:08
Very poor service. Extremely concerned about my existing policy.
I took out a policy two months ago, unfortunately that person passed away last month. I informed Old Mutual on 24/11/2025 and they rep**** 1/12/2025 stating that the deceased had no policy. Yet the installment was debited from my bank account again on 01/12/2025. Since I e-mailed them the proof of deductions I have not head another word.
Now my problem is with the other policy I have in place which are being paid every month for two years now. Should one of my in laws pass away, what then, are they also going to advise me that there is no policy for them?
I chose Old Mutual for their reputation and trust, now I am not so sure anymore.
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Old Mutual's replyOfficial
03 Dec 2025, 16:02Good day Elize L,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply03 Dec 2025, 16:02
Official
Good day Elize L,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management