Very poor service at Old Mutual in Gardner Street Durban

At Old mutual in Gardner Street Durban, on the 22 September 2022, I experienced a bad service . Sbo Smamane was the financial advicer who assisted me with my inquiry. I requested her assistance with the document for my funeral cover and with changing the beneficiary name in my policy Then she responded that she needed a certified I.D copy of the person I wanted to nominate as a beneficiary, and that I wouldn't be able to get a policy document right away because I needed to request it and come back other day. I gave her a copy of identification for the person I named as a beneficiary, and she says she won't be able to help me because is not certified by oath. She calls another client while I was still speaking with her, and she refers me to another financial adviser named Alvena Pillay without any explanation. Then I explained my problem again to Alvena Pillay and she was very helpful and nice to me.She assisted me with printing document and changing beneficiary without any issues, which made me wonder why Sbo Simamane had **** to me. I was furious at this point because all things that she stated to me was a lie