NK
Nyiko K
1 reviews | Active since Nov 2024
12 Nov 2024, 10:45
very poor service,
If there was a way to rate them ZERO, I would do that. I've submitted my claim, and I was told that the claim will reflect on the employer's side so that they can approve and that hasn't happened. I've been calling and I am promised lies. I wish companies would stop investing with old mutual because it's a struggle when one is supposed to claim from them
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Replies (18)0
Replies (18)NK
Nyiko K's updateReviewer Update
12 Nov 2024, 13:20After a lot of calls and back-to-back emails I am told by Savanna Maharaj that I didn't submit the claim while I have a screenshot that shows that my claim was submitted successfully S351915A. Old Mutual is a joke honestly
NK
Nyiko K's update12 Nov 2024, 13:20
Reviewer Update
After a lot of calls and back-to-back emails I am told by Savanna Maharaj that I didn't submit the claim while I have a screenshot that shows that my claim was submitted successfully S351915A. Old Mutual is a joke honestly
NK
Nyiko K's updateReviewer Update
13 Nov 2024, 08:54Still not assisted. my previous employer still can't see the claim on their side yet old mutual is saying they are awaiting approval. How can they approve something they can't access. I am definitely referring this case to pension fund adjudicator. I can't keep begging old mutual for money I worked hard for
NK
Nyiko K's update13 Nov 2024, 08:54
Reviewer Update
Still not assisted. my previous employer still can't see the claim on their side yet old mutual is saying they are awaiting approval. How can they approve something they can't access. I am definitely referring this case to pension fund adjudicator. I can't keep begging old mutual for money I worked hard for
NK
Nyiko K's updateReviewer Update
21 Nov 2024, 15:14still no help. Employer has send an email to confirm that they have existed me yet no help regarding my claim. Process the claim i want my money
NK
Nyiko K's update21 Nov 2024, 15:14
Reviewer Update
still no help. Employer has send an email to confirm that they have existed me yet no help regarding my claim. Process the claim i want my money
Old Mutual's replyOfficial
21 Nov 2024, 16:14Good day Nyiko,
Thank you for bringing this to our attention. We are actively following up on your matter and will provide you with feedback soon.
Regards,
Old Mutual Complaints Management
Thank you for bringing this to our attention. We are actively following up on your matter and will provide you with feedback soon.
Regards,
Old Mutual Complaints Management
Old Mutual's reply21 Nov 2024, 16:14
Official
Good day Nyiko,
Thank you for bringing this to our attention. We are actively following up on your matter and will provide you with feedback soon.
Regards,
Old Mutual Complaints Management
Thank you for bringing this to our attention. We are actively following up on your matter and will provide you with feedback soon.
Regards,
Old Mutual Complaints Management
NK
Nyiko K's updateReviewer Update
28 Nov 2024, 20:09I will never understand why we have to beg old mutual for our money. I am so glad this is the last time i will be dealing with this company since my current employer is not with them.. I WANT MY MONEY !!!! I left the company on October even today i am still waiting for my money.
NK
Nyiko K's update28 Nov 2024, 20:09
Reviewer Update
I will never understand why we have to beg old mutual for our money. I am so glad this is the last time i will be dealing with this company since my current employer is not with them.. I WANT MY MONEY !!!! I left the company on October even today i am still waiting for my money.
Old Mutual's replyOfficial
29 Nov 2024, 08:39We fully understand your frustration and we are very sorry for the delay. We can assure you that we are looking into this and our team will be in touch to assist.
Old Mutual's reply29 Nov 2024, 08:39
Official
We fully understand your frustration and we are very sorry for the delay. We can assure you that we are looking into this and our team will be in touch to assist.
NK
Nyiko K's updateReviewer Update
29 Nov 2024, 14:30How long does it take for you guys to process the claim. I got tired of waiting and i ended up calling you i was told that you are still waiting for employers confirmation my exist while when i check my profile the monthly contribution has been updated to R0. According to your consultant i am still an employee of saipa while i contribute R0 monthly, does that really make sense to you? I WANT MY MONEY, WHATS SO DIFICULT WITH DEPOSITING MY MONEY? I've been patient and its tiring. You busy saying you will get back to me and no one is doing that. I have to call you everytime and then speak to a consultant who consistently put me on hold. I want to move on with my life. Give me my monet
NK
Nyiko K's update29 Nov 2024, 14:30
Reviewer Update
How long does it take for you guys to process the claim. I got tired of waiting and i ended up calling you i was told that you are still waiting for employers confirmation my exist while when i check my profile the monthly contribution has been updated to R0. According to your consultant i am still an employee of saipa while i contribute R0 monthly, does that really make sense to you? I WANT MY MONEY, WHATS SO DIFICULT WITH DEPOSITING MY MONEY? I've been patient and its tiring. You busy saying you will get back to me and no one is doing that. I have to call you everytime and then speak to a consultant who consistently put me on hold. I want to move on with my life. Give me my monet
Old Mutual's replyOfficial
29 Nov 2024, 18:21Good day Nyiko,
We apologise for the frustration and inconvenience you’ve experienced. We understand the urgency of your situation and regret that our communication has not met your expectations. Your feedback is noted, and we are committed to ensuring your matter is resolved promptly.
Kind regards,
Old Mutual Complaints Management
We apologise for the frustration and inconvenience you’ve experienced. We understand the urgency of your situation and regret that our communication has not met your expectations. Your feedback is noted, and we are committed to ensuring your matter is resolved promptly.
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply29 Nov 2024, 18:21
Official
Good day Nyiko,
We apologise for the frustration and inconvenience you’ve experienced. We understand the urgency of your situation and regret that our communication has not met your expectations. Your feedback is noted, and we are committed to ensuring your matter is resolved promptly.
Kind regards,
Old Mutual Complaints Management
We apologise for the frustration and inconvenience you’ve experienced. We understand the urgency of your situation and regret that our communication has not met your expectations. Your feedback is noted, and we are committed to ensuring your matter is resolved promptly.
Kind regards,
Old Mutual Complaints Management
NK
Nyiko K's updateReviewer Update
02 Dec 2024, 16:44almost a month since i submitted the claim, no progress just excuses. Employer has been confirming on email. What am i suppose to do to get my money????
NK
Nyiko K's update02 Dec 2024, 16:44
Reviewer Update
almost a month since i submitted the claim, no progress just excuses. Employer has been confirming on email. What am i suppose to do to get my money????
NK
Nyiko K's updateReviewer Update
03 Dec 2024, 07:01Email confirmation received, yet no progress on my claim... Where is my money ??
NK
Nyiko K's update03 Dec 2024, 07:01
Reviewer Update
Email confirmation received, yet no progress on my claim... Where is my money ??
Old Mutual's replyOfficial
04 Dec 2024, 08:24Hi, thank you for reaching out and sharing your concerns with us. We sincerely apologise for the delay you've experienced with your claim. We want to assure you that our complaint assessor will be contacting you soon to discuss your claim in detail and help expedite the process. Furthermore, we appreciate your patience as we work to resolve this issue.
Old Mutual's reply04 Dec 2024, 08:24
Official
Hi, thank you for reaching out and sharing your concerns with us. We sincerely apologise for the delay you've experienced with your claim. We want to assure you that our complaint assessor will be contacting you soon to discuss your claim in detail and help expedite the process. Furthermore, we appreciate your patience as we work to resolve this issue.
NK
Nyiko K's updateReviewer Update
04 Dec 2024, 13:44When can i expect the call? I am still waiting no update on my claim
NK
Nyiko K's update04 Dec 2024, 13:44
Reviewer Update
When can i expect the call? I am still waiting no update on my claim
NK
Nyiko K's updateReviewer Update
04 Dec 2024, 14:29I just calls and spoke to Phumeza now.. She said you are waiting for a confirmation from my employer after i was told that the payment is in progress... Are you even gonna pay me ????
NK
Nyiko K's update04 Dec 2024, 14:29
Reviewer Update
I just calls and spoke to Phumeza now.. She said you are waiting for a confirmation from my employer after i was told that the payment is in progress... Are you even gonna pay me ????
Old Mutual's replyOfficial
05 Dec 2024, 07:17Hi, we understand how important this is for you and appreciate your patience. Our team will reach out to you by today,to provide an update on your claim.
Old Mutual's reply05 Dec 2024, 07:17
Official
Hi, we understand how important this is for you and appreciate your patience. Our team will reach out to you by today,to provide an update on your claim.
Old Mutual's replyOfficial
05 Dec 2024, 07:19Hi, we are really sorry for the confusion and any frustration this has caused you. Our complaint assessor will contact you shortly.
Old Mutual's reply05 Dec 2024, 07:19
Official
Hi, we are really sorry for the confusion and any frustration this has caused you. Our complaint assessor will contact you shortly.
NK
Nyiko K's updateReviewer Update
05 Dec 2024, 15:07old mutual stop playing games with me. Where is my money?? I am still waiting to be contacted
NK
Nyiko K's update05 Dec 2024, 15:07
Reviewer Update
old mutual stop playing games with me. Where is my money?? I am still waiting to be contacted
NK
Nyiko K's updateReviewer Update
06 Dec 2024, 06:41another day of following up with old mutual. I was promised that someone will call me yesterday yet no one did. Where is my money?
NK
Nyiko K's update06 Dec 2024, 06:41
Reviewer Update
another day of following up with old mutual. I was promised that someone will call me yesterday yet no one did. Where is my money?
Old Mutual's replyOfficial
06 Dec 2024, 07:35Our team will be calling you today.
Old Mutual's reply06 Dec 2024, 07:35
Official
Our team will be calling you today.