VERY POOR SERVICE

Lodged a claim for death benefit on 6/1/21 still waiting on payment.contacted the callcentre without success as you have to hold on 3-4hrs before you get a reply. Went. To Brackenfell branch on 15/01 sat for 3hrs nobody answered the call. A hr later the agent called me to advise they only answered the call then and would not assist her. Called Brackenfell again on 18/01 was told the manager wpuld call back she did not. Called again on 19/01 only to hear the manager Najma Karriem say in the background there is nothing she can do about it without speaking to me. On 15/01 I was told the clm was processed the money must just reflect in my acc.. Today they tell its stillin process they will call me after the payment reflects.