Very Poor Service

Since Jan 2021 my family and i have been struggling to get old mutual to pay out a policy of my late mother. We went to the Branch in Mafikeng and they submitted the documents incorrectly on their side. From then we have spoken to the call-center as well as a consultant from Mafikeng, David "Oupapaki" Mokhele numerous times with no avail. Each time i speak to the call-center they promised that they will give me feedback but that also never happens. David from the Mafikeng Branch advised when i spoke to him that he only does follow-ups a certain day of the week so i will have to wait until he gets time to do so.... that was more or less a month and a half ago.