MT
Mimi T
1 reviews | Active since Nov 2009
18 Feb 2025, 11:20
VERY POOR SERVICE
In my years of being a client with Old Mutual, I have never endured such disrespected by a contact center consultant in the matter that I did this morning. It was such a grueling 30 min call with Lushe on the line. No listening skills, client services whatsoever. If I did not end up speaking to Cebisa - I would definitely be starting to move what I can move from Old Mutual as I cannot accept such an atrocious service from a company that I associated myself with as I believed it is a reputable company. So can I get someone please call me, if this any way matters to you.
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
18 Feb 2025, 11:29Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply18 Feb 2025, 11:29
Official
Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
MT
Mimi T's updateReviewer Update
18 Feb 2025, 11:39If this is going to be of any help - please listen to the call ref: 18/02 time 08:36
MT
Mimi T's update18 Feb 2025, 11:39
Reviewer Update
If this is going to be of any help - please listen to the call ref: 18/02 time 08:36
Old Mutual's replyOfficial
18 Feb 2025, 11:58Good day,
We have notified our team, and they will reach out to you directly and assist you further.
Kind regards,
Old Mutual Complaints Management
We have notified our team, and they will reach out to you directly and assist you further.
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply18 Feb 2025, 11:58
Official
Good day,
We have notified our team, and they will reach out to you directly and assist you further.
Kind regards,
Old Mutual Complaints Management
We have notified our team, and they will reach out to you directly and assist you further.
Kind regards,
Old Mutual Complaints Management