1 reviews | Active since Oct 2024
Very poor service
I am very unhappy with how inefficient Old Mutual is. I logged a request on 25 June 2025 on the OM app till today, I am fighting with the company over this simple request. The only person in the entire organization who is trying their best to sort this out is Ayanda Gwele however his efforts are in vain as he is met with the incompetence of this supposed "back office" team. I literally should have jumped ship when negative reviews about this company saw light. I am appalled by how a simple request that was previously done in less than 5 days would take nearly 2 months. I am definitely moving from this company and its incompetence, urgency, efficiency and good customer service are foreign to this big organisation.
We appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management