Very poor service

Good day, I've on the 3 of January 2018 rendered one of my policies at one one of Old Mutual satelite branches Parow. Completed all relevant documentation and or signatures. I've returned four times to the branch excluding the numerous phone calls made to follow up, as i was not contacted from Old Mutual with any feedback. I was promised my funds would be in my account by Wednesday 17/ 2018. I've again called the Branch whereby the manager apologised for the poor service from their head office and was embarrassed to say the least. A institution of this magnitude, i really expected much more professionlism. I tried calling the senior guy Raynard Agallus at head office to enquire about the issue but to no avail. How does one support and or invest in such a poor institution? Regards