Very Poor, disappointing and unprofessional service from Old Mutual

Very disappointing and unprofessional service from Old Mutual, I called on the 21st of December 2020 to make a withdrawal from my Max Investments.

I was given reference number 11:13 21 December 2020 Lelo and told the money will be paid within a week.

A week later on the 31st of December 2021, I called again and spoke to a different agent who told me the money shows on the system and it will be paid into my savings account in a day or two.

On the 4th of January 2021, I called again to enquire about the money and the agent told me the request was rejected because the first agent did not specify which investment account I want to withdraw money from.

I requested to speak to the supervisor and I was put on hold for money than 30min and the line cut off and the supervisor did not call me back.

Contact Number : ***