VERY IRATE

I have and educational plan with them for about 7 years and I am struggling to get an update.with the maturity of my insurance ...I am given a run around but every month they debit my account without fail and they send all the products they can offer me but cant answer a simple question. I have called emailed and went to their westgate branch to date I cant get help . I demand a call from someone who will.be able.to.give me answers.......