Very *********** staff

I am very frustrated with old mutual. I have been following up on my pension fund payout and until today my payout has not been processed. I have been sent in and out of bed bank for over a month. When I go to nedbank the bank informs that my bank account is registered in my name and old mutual keeps telling me that they can't verify the bank account even if I have sent bank statements and bank letters stating that I have a bank account with nedbank. Every time I call to make a follow up I am put on hold for over thirty minutes and there is no resolve to when my pension payout will be processed. I have spoken to a supervisor in the payout department and he promised to call me back which he never did. I have been waiting for my payout for over two months. Old mutual does not take action on complaints as I have sent a countless number of emails to them and no one responds. When ever I request to speak to a manager the consultants put me on hold for over, 30 minutes and it's like they don't want their management to know how they treat the clients. I have dealt with Alexander Forbes in the past and their service is efficient and not shocking as old mutual. If you don't make a follow up they will never contact you they just ignore like your query does not exist I will never invest with old mutual in this lifetime as this experience has left a bitter taste in my mouth. How can one wait for three months to get their pension payout processed. This is appauling and rediculous because this afternoon in my last follow up I was informed that my payout will be processed 25 days from now but the claim was submitted in June. Seriously how can such a big company be so ***********