Very Horrible Service and Customer Service at the Vanderbijlpark Branch

<p>My sister made an insurance claim on 16 Aug 2016 and has still not being paid out. This is due to a mistake in Data Capture by an Old Mutual employee who completed the forms on her behalf, the manager of the branch was notified of this but could not help at all, she was not at all interested in getting the matter resolved. All they did was to log calls to investigate, they even wanted us complete an internal affidavit to help them resolve an internal matter. She is still not paid out up to this day, 5 days after claiming, yet they promised on Policy Documents that she will be paid out within 48 hours. </p> <p>It was not the first time they gave her problems when she claimed. I have advised her to cancel her premiums with this institution as they do not heave the best interest of thier clients at heart.</p> <p>On the contrary, I had a situation where I made mistake by providing a wrong date of birth for the deceased to the FNB Funeral Policy (a Banking Institute), and this was never an issue, I was paid out within a day as I made claim on weekend.</p> <p> </p> <p> </p>