Very frustrated Old Mutual Insurance client

This is my worst ever experience with an insurer. I have been trying for almost 6 months to withdraw from my RA (early retirement) and transfer the balance to Living Annuity to another insurer. I have completed the required documents and sent it via email, whereby I received an email confirmation. Every time I have to follow up on the progress of my requests just to hear that no documents were received (even though my email was acknowledged) or something was missing. I would have expected a client liaison officer to call me to inform me if anything was missing, BUT NO COMMUNICATION WHATSOEVER. I resubmitted all the required documents on 28 October 2025 and received an acknowledgement email. On 31 October 2025 I called again to check if all the documents sent was in order. I got confirmation that all the documents were received and in order. I was told that payment will take between 15 and 21 days. Today, 21 November 2025, I called again to find out on the progress of my requests. Only to hear that there is an update on my case that no documents were received but the client liaison officer I spoke to said she can see my email and documents that was sent on 28 October 2025. NOBODY from Old Mutual called me to follow up once again. I feel very frustrated with this incompetency and terrible service from Old Mutual. I have dealt with other insurance companies and by far they outshine Old Mutual Insurance with regards to communication and their RA withdrawal process. Payment with the other Insurance companies took less then 7 days.

Please can my request be escalated and attended to urgently.