Very Frustrated, irate, very poor service, no feedback.

I am very irate with Old Mutual, firstly, we lost my mom in December 2021. They only paid out the death claim 6 MONTHS LATER. Now its been 8 months going on 9 months and we haven't received the Group Life Assurance. Athletics South Africa and Tshepiso Moholisa have done their part, but Old Mutual keep failing on a daily basis. You can't tell me there's a turnaround time of 3 to 5 working days when you have already delayed for 8 months. Nandipha Mnyengeza and her team leader are useless. They are uncontactable, their team leader refuses to assist or provide us with their contact details so that we can follow up. We even sent a complaint but nothing has been done. If they don't payout by the end of the week, they will be hearing from the Ombudsman. We have been promised payouts and we even take leave days so that we can start planning the unveiling, now they send us from pillar to post and tell us to wait while we have already waited for 8 months. I urge the CEO of Old Mutual to call and see if they will get through to their own staff. We need these funds paid out by tomorrow. I have friends who work for Old Mutual, i was even thinking of doing financial planning with them, but looking at the poor service that they provide even after they have received everything, pathetic is just an understatement. No one is updating us from them, you always have to call in an find out. What happened to TCF?????? I mean, even if they were issues, you had ****** good 6 months to ensure that everything is in order, and still you fail. There are many qualified people looking for jobs out there, if the current people aren't capable, please hire people that are hungry for work and competent. I just need you to process that claim so that we can all continue with our lives. Looking forward to a positive response URGENTLY. I expect an act or urgency this time around, if funds are not in our accounts by Thusrday, Friday morning I'm lodging a complaint with the Ombudsman.