very frustrated

<p>i am very frustrated, i have app**** for a loan everything was processed i was told my money would be paid out in 48hours-i waited and waited it was only until i had to call them then i only got feedback which i think was unprofessional why must i do follow up work they were suppose to call me!! and all my do***ents are in order Telkom has double deducted (R1200) my account which affected my affordability they cannot process or payout the loan because of this double deduction i have an indetailed statement which provides proof that the double deduction was only for one month-it also proves the agreement amount is lesser(R400) i went into the branch the guy i spoke to ziyaad had called the head office and i heard the conversation-Heinrich at the head office said that letter is acceptable- then i get another call them telling me that i need another letter that proves i am not in any areas with Telkom- and on top of because of them pro-longig the process my 3months bank statement has gotten older than 7days which is not my fault because i had to wait for days on end-and no one got back to me, now i have to go to the bank wait in a line and get a new bank statement- i also have to go to Telkom and ask for another letter which makes no sense because the monthly Telkom statement should prove it all aswel as the in detailed print out of the agreement- iam very frustrated and angry that i have to run around like this. you guys should really improve your services- i am a new client and my impression of you is very poor SORT THIS OUT SOON!!!!!!!!!</p>