Very Dissatisfied

I have logged a claim with Old Mutual. All the relevant documents were sent to Claims on 26/01/2024. I have followed up Monday 29/02/2024 to confirm that the Claims department have all they needed for this claim, which they confirmed they do. I was advised that claims take 10-15 working days to be processed. Then again I followed up on Monday 05/02/2024, I then was told that they will escalate the process and that I should follow up on Wednesday 07/02/2024.

Following up was done on Wednesday 07/02/2024. I was only then, after numerous follow ups, informed that the claim forms was outstanding. Why was I not informed 29/02/2024 or 05/02/2024 when I followed up regarding this claim that there is still documentation outstanding. They promised me feedback ASAP on the 07/02/2024 from the claims Department, proper feedback was never received even after follow ups was done again. I have contacted the call centre about 10 times every time speaking to n different person giving me a different feedback. I followed up again on the 12/02/2024 and was advised that the claim was approved and that they are only waiting on authorisation to release the funds which can take up to 4 working days following up today on the 4th working day 15/02/2024 i was told by a very rude consultant that it still requires authorisation and that i should phone back next week Thursday the 22/02/2024. It has been 16 days and i still haven’t received the funds as promised by Old Mutual If i follow up on the 22/02/2024 it will be 22 working days instead of the 15 working days that they promised i am really not satisfied with the service that i have received from Old Mutual and would not suggest anybody using them for any service.