Very dissapointed with OM

I had an endowment policy that matured on 1st April 2015, In February I completed all the required documents for the payout of this policy to my bank account. I have since heard nothing from OM and no payment received in my account. I emailed them and someone from OM phoned me this morning to say that they could not reach me to confirm if I am indeed the beneficiary. What nonsense! Part of the documents that I had to fill in was to appear before a commissioner of Oaths so that he can certify my identity. No calls were made to my phone and no emails received either.<br> <br> Old Mutual, please do not even bother to call me to apologize. I am really not interested in your poor excuses!