AN
Anele N
1 reviews | Active since Nov 2024
08 Jan 2025, 15:12
very dissapointed
can you guys please refund my money for the policy that you deducted while i had called so many times to cancel it.
Helpful (0)
Replies (19)0
Replies (19)
Old Mutual's replyOfficial
08 Jan 2025, 15:55Hello Anele N, we have followed up with our complaint assessor and will be reaching out to you soon.
Old Mutual's reply08 Jan 2025, 15:55
Official
Hello Anele N, we have followed up with our complaint assessor and will be reaching out to you soon.
AN
Anele N's updateReviewer Update
08 Jan 2025, 15:56how soon?
AN
Anele N's update08 Jan 2025, 15:56
Reviewer Update
how soon?
Old Mutual's replyOfficial
08 Jan 2025, 16:41This should be by tomorrow.
Old Mutual's reply08 Jan 2025, 16:41
Official
This should be by tomorrow.
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Anele N's updateReviewer Update
10 Jan 2025, 14:10CCCCR***1-good day am still waiting for my refund please why must i beg for my money?
AN
Anele N's update10 Jan 2025, 14:10
Reviewer Update
CCCCR***1-good day am still waiting for my refund please why must i beg for my money?
Old Mutual's replyOfficial
10 Jan 2025, 14:24Hi Anele, we will follow up with the team and they will be in direct contact with you.
Old Mutual's reply10 Jan 2025, 14:24
Official
Hi Anele, we will follow up with the team and they will be in direct contact with you.
AN
Anele N's updateReviewer Update
10 Jan 2025, 15:36when am i getting my refund please man
AN
Anele N's update10 Jan 2025, 15:36
Reviewer Update
when am i getting my refund please man
Old Mutual's replyOfficial
10 Jan 2025, 16:07Hello Anele N, we do notice that an email was sent you yesterday.
Kindly respond to the email, as the team has been assigned to resolve your complaint.
Kindly respond to the email, as the team has been assigned to resolve your complaint.
Old Mutual's reply10 Jan 2025, 16:07
Official
Hello Anele N, we do notice that an email was sent you yesterday.
Kindly respond to the email, as the team has been assigned to resolve your complaint.
Kindly respond to the email, as the team has been assigned to resolve your complaint.
AN
Anele N's updateReviewer Update
11 Jan 2025, 09:56how long will my money take to reflect in my account since the refund was authorized yesterday?
AN
Anele N's update11 Jan 2025, 09:56
Reviewer Update
how long will my money take to reflect in my account since the refund was authorized yesterday?
Old Mutual's replyOfficial
11 Jan 2025, 10:48Hi Anele, kindly respond directly to the email sent to you and the team will happily provide you with detailed feedback.
Old Mutual's reply11 Jan 2025, 10:48
Official
Hi Anele, kindly respond directly to the email sent to you and the team will happily provide you with detailed feedback.
AN
Anele N's updateReviewer Update
13 Jan 2025, 12:58am i not going to get my refund ?
AN
Anele N's update13 Jan 2025, 12:58
Reviewer Update
am i not going to get my refund ?
Old Mutual's replyOfficial
13 Jan 2025, 13:11Hi Anele, the team sent you an email this morning. We need you to respond to the email you were sent so that the team can assist you accordingly.
Old Mutual's reply13 Jan 2025, 13:11
Official
Hi Anele, the team sent you an email this morning. We need you to respond to the email you were sent so that the team can assist you accordingly.
AN
Anele N's updateReviewer Update
13 Jan 2025, 15:59i did not receive any email from you this morning please don't lie.
AN
Anele N's update13 Jan 2025, 15:59
Reviewer Update
i did not receive any email from you this morning please don't lie.
AN
Anele N's updateReviewer Update
14 Jan 2025, 11:50my email address is *** please dont patronize me this is very unprofessional and very disrespectful
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Anele N's update14 Jan 2025, 11:50
Reviewer Update
my email address is *** please dont patronize me this is very unprofessional and very disrespectful
Old Mutual's replyOfficial
14 Jan 2025, 12:14Thank you for confirming. A complaints assessor will contact you shortly.
Old Mutual's reply14 Jan 2025, 12:14
Official
Thank you for confirming. A complaints assessor will contact you shortly.
AN
Anele N's updateReviewer Update
14 Jan 2025, 12:36been waiting since last week for my refund
AN
Anele N's update14 Jan 2025, 12:36
Reviewer Update
been waiting since last week for my refund
Old Mutual's replyOfficial
14 Jan 2025, 12:58Hi Anele,
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply14 Jan 2025, 12:58
Official
Hi Anele,
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
AN
Anele N's updateReviewer Update
14 Jan 2025, 14:55You guys last work on the 10th you sent me an email with refund authorization but here we are on the 14th with nothing yet?
AN
Anele N's update14 Jan 2025, 14:55
Reviewer Update
You guys last work on the 10th you sent me an email with refund authorization but here we are on the 14th with nothing yet?
Old Mutual's replyOfficial
14 Jan 2025, 15:04We have escalated this matter with the relevant team and they will provide you with confirmation once resolved.
Old Mutual's reply14 Jan 2025, 15:04
Official
We have escalated this matter with the relevant team and they will provide you with confirmation once resolved.
Old Mutual's replyOfficial
16 Jan 2025, 11:44Good morning Anele N, this is to confirm that your complaint has been resolved.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Old Mutual's reply16 Jan 2025, 11:44
Official
Good morning Anele N, this is to confirm that your complaint has been resolved.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management