Very disappointing service

OLD MUTUAL MFG POLICIES - This policies are a burden to old mutual everytime when i called Paulina of Diepsloot branch i have to fight to get answers i really don't get it. I think she does not understandthe importance of customer service and the way i feel abot her is that she is a lier. What verfication do old mutual had to do if a client wanted to change something on the policy. For instance if i stay in overseeas and need to change something in my policy , she said I should travel and come to the office whereas oyther companies are Digital these days. She said i should bring my siters to the office to chage holder to me, we were in the office twice she was not there and when i called she said something else which is totally different from what she said. I think this women is a *****/ ***** as everytime i have to do this in order to be served at OLD MUTUAL i am sick and tired of this person.