Very disappointed client

I am truly disappointed with the level of service I received from old mutual when I was applying for my Flexible Investment. I already have a tax free account with you as well as a funeral policy I took for my brother. The amount of time it takes for an agent to respond to my request is ridiculous. When I made the application for the flexible investment, I expected it to be accepted and active before my debit date. There is so much toing and froing. The agent waited for days to correspond with me. Then when I provided a response it took several more days for her to come back again to say there is an error. What I don’t understand is that you guys already have my information already. When I told her to cancel because this is taking too long, she took no accountability for her delayed response and immediately cancelled my application on the spot. If you need to confirm anything with me then why does it take several days to send me an email? It is clear that you guys don’t appreciate me as a client. I might not be bringing in a lot of business to your company, but I am still your client.