B
Babalwa
1 reviews | Active since Jun 2025
24 Jun 2025, 09:11
Very disappointed
Very disappointed always at old mutual very slow system you wait Tootoo long on a call only for you to be transferred to another consultant who won't be able to help you either I am cancelling my polies with them they give problems not solutions always. I have to be stressed when dealing with them.
Helpful (0)
Replies (2)0
Replies (2)
Old Mutual's replyOfficial
24 Jun 2025, 09:41Good day Babalwa,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply24 Jun 2025, 09:41
Official
Good day Babalwa,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's replyOfficial
26 Jun 2025, 13:53Good day Babalwa,
This is an update informing you that this matter has been resolved. Feedback has also been provided via email.
Regards
Old Mutual Complaints Management
This is an update informing you that this matter has been resolved. Feedback has also been provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply26 Jun 2025, 13:53
Official
Good day Babalwa,
This is an update informing you that this matter has been resolved. Feedback has also been provided via email.
Regards
Old Mutual Complaints Management
This is an update informing you that this matter has been resolved. Feedback has also been provided via email.
Regards
Old Mutual Complaints Management