NG
Ntokozo G
1 reviews | Active since Aug 2025
26 Aug 2025, 23:34
Very disappointed
Last month I joined rewards recommended by a family member after joining I went to the Old Mutual branch I opened an account, so they said in all to redeem they said I must put money into the account that was in Sam Ntuli branch in Thokoza as I was not helped at that branch I went to Vosloorus branch at Chrishani branch they also failed .Im failing to understand if this thing is not working y do you still have it ? I even have a plenty of screenshots I sent to you of me waiting for a reference number.
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Old Mutual's replyOfficial
27 Aug 2025, 07:42Good day Ntokozo,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply27 Aug 2025, 07:42
Official
Good day Ntokozo,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management