Very bad unhelpful service

Good day

Today I got the worst service ever from a consultant in Govan Mbeki Ave Port Elizabeth old mutual and I would like to report her.

I went to reactivate my debit orders for my policy because it bounced. First of all the consultant greeted me while replying to a watsap on her phone and I did not respond until she looked up and acknowledged me. When she finally did look up I explained to her that I had bounced debit orders I want to pay the balance and reactivate. the consultant told me it can't be done I need to pay cash every month because it's my fault it bounced and old mutual will not try to go into my funds again since it bounced. I the. Told her if that's the case I would like to cancel the policies I need to pay cash every month for, she asked me which ones they were I told her I don't remember can she please check. And her response was "this happened in December how can you not remember because the system won't tell me what bounced you need to tell me" I then told her okay Il cancel all if that the case.

She told me I need a bank statement for that. I went to the bank to get one when I came back she was free and closed her counter spoke to the receptionist in Xhosa thinking I don't understand telling her to call her after iv been helped because she doesn't wanna deal with me.

I was helped by a gentleman who I explained the ladies feedback to and he was very surprised with the information. He made it clear to me that the information she gave me was incorrect and in order to activate my debit orders all I need to do Is go and pay at the post office and come back with the slip which iv done today.

The problem with this old mutual as well is that the consultants are always gathering around having fat chats while people are waiting to be helped. They always busy on their cellphones. There's normally only 2 or 3 consultants open at a time even thou there's are so many of them roaming around chatting to one another.

Is this the type of service we can expect because the client base in the area is predominantly black? Why is there no manager in sight ever to bring order to this branch. Why are we being treated like we are being done a favor at this branch when we are being attended to.

I want this issue resolved I cannot accept a consultant disrespecting me like that especially after all I needed was help. The consultant that was rude to me was consultant number 15. I don't know her name because she did not bother to introduce herself but I know that on Saturday 23 February 2019 she was consultant no. 15. And the gentleman that eventually helped me was consultant no. 10.