Very bad service.

I have been with old mutual for more that 8 years, I missed payment for two months, and I was told that it will lapse if I miss 3 payments, my funeral policy have been active and debit order was going through every month as normal. I received an SMS on 04/11/2024 saying I need to re-instate my policy and I decide to call them, I forgot the name of the person I spoke to, but it was a lady who told me that my policy lapsed last year June, nobody called me, and debit order was going through every month, it never stopped. I asked the lady about my money being debited, she said is going to old mutual suspense account.

Am so disappointed and angry, thinking that my policy is active, and everything is fine because they are taking my money. Should something have happened to my father I was not going to be able to claim, I trusted old mutual with my fathers live and my money. I want this sorted or all my money back because I was not told that my policy lapsed, and my money is going into suspense account. Please bring back all my money from the first debit till the last debit that went off on the 25/10/2024.