Very Bad Service

Ive recieved very Bad Service from the OLD Mutual Office in Braamfntein. Ive been trying to reset my pin from Monday morning and till to this hour im not assisted. The lady at the reception said that if I dont get an sms then thats my problem she cant assist me and I just got off the call with the call centre department and im told from their side there is no attemp to request for my pin reset from the Branch so my whole week has gone to waste. The reception lady was NOT HELPFUL AT ALL and she showed little to NO EFFORT of assisting me.