Very bad service

<p>My mom passed away in 2015 had investment policy with Old Mutual, but haven't received anything till today. All branches don't know how to help me ended up in the hands of Mr Maponya in Festival Mall Kempton Park worse He asked me to bring along the Estate late account together with all other documents, after two weeks I took everything that he requested but only to find Estate late acc is not needed. No communication with me after i submitted those docs until I called Maponya He told me everything is in progress. Its been a month now i needed the BI1669 to claim my mom's policy in another Company I asked him to email it to me since all my docs are with him but He couldn't I had to skip work to collect it from his branch. I don't know what's going to happen to my mom's policy now because its been two years running up and down for this money seems like Old Mutual staff don't know their job or the company is robbing people they don't payout. I am very angry with the company.</p>