WVdB
Wynand Van den Berg
1 reviews | Active since May 2025
08 May 2025, 16:11
Very bad service
Very disappointing service. Made a claim first week of April. They told me 10-15 working days. Now in the first week of May. Heard nothing. When I tray to contact the call centre what a nightmare. Sorry not my department. Transfer the call keep me waiting for 10 min call drops. Waisted 47 min of my airtime. With no answer of how far is my claim. No updates is given. Very disappointing service. Will never use their service again not recommend them to any one
Helpful (0)
Replies (5)0
Replies (5)
Old Mutual's replyOfficial
08 May 2025, 16:24Hello Wynand, thank you for reaching out to us.Your feedback is important to us, and we are committed to resolving this matter.Our team will reach out to you within the next 24 hours to provide an update on your claim and address your concerns directly.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Old Mutual's reply08 May 2025, 16:24
Official
Hello Wynand, thank you for reaching out to us.Your feedback is important to us, and we are committed to resolving this matter.Our team will reach out to you within the next 24 hours to provide an update on your claim and address your concerns directly.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
WVdB
Wynand Van den Berg's updateReviewer Update
12 May 2025, 12:11Hi. I am still waiting for an reply. 24 hours has passed and nothing has happened.
Your communication to your customers not up to standard.
Your communication to your customers not up to standard.
WVdB
Wynand Van den Berg's update12 May 2025, 12:11
Reviewer Update
Hi. I am still waiting for an reply. 24 hours has passed and nothing has happened.
Your communication to your customers not up to standard.
Your communication to your customers not up to standard.
Old Mutual's replyOfficial
12 May 2025, 12:21Good day, Wynand.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply12 May 2025, 12:21
Official
Good day, Wynand.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
WVdB
Wynand Van den Berg's updateReviewer Update
13 May 2025, 12:11I just received feedback from Old Mutual.
It is going to take another 5-7 days to resolve my case. It means it took them 33 working days to resolve my enquiry. This is if I believe them that the matter will be resolved in 5-7 working days.
Please stay away from Old Mutual
Wynand
It is going to take another 5-7 days to resolve my case. It means it took them 33 working days to resolve my enquiry. This is if I believe them that the matter will be resolved in 5-7 working days.
Please stay away from Old Mutual
Wynand
WVdB
Wynand Van den Berg's update13 May 2025, 12:11
Reviewer Update
I just received feedback from Old Mutual.
It is going to take another 5-7 days to resolve my case. It means it took them 33 working days to resolve my enquiry. This is if I believe them that the matter will be resolved in 5-7 working days.
Please stay away from Old Mutual
Wynand
It is going to take another 5-7 days to resolve my case. It means it took them 33 working days to resolve my enquiry. This is if I believe them that the matter will be resolved in 5-7 working days.
Please stay away from Old Mutual
Wynand
Old Mutual's replyOfficial
13 May 2025, 12:22Good day,
We sincerely apologise for the delay, a follow up has been sent to the relevant team, and they will be in contact with you within 1-3 business days, it could be in a form of an email as well.
We sincerely apologise for the delay, a follow up has been sent to the relevant team, and they will be in contact with you within 1-3 business days, it could be in a form of an email as well.
Old Mutual's reply13 May 2025, 12:22
Official
Good day,
We sincerely apologise for the delay, a follow up has been sent to the relevant team, and they will be in contact with you within 1-3 business days, it could be in a form of an email as well.
We sincerely apologise for the delay, a follow up has been sent to the relevant team, and they will be in contact with you within 1-3 business days, it could be in a form of an email as well.