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gertvanniekerk G
1 reviews | Active since Dec 2016
02 Mar 2020, 07:59
Very bad service
I have submitted a full surrender on my old mutual policy on 21 feb. It has been 10 days now. Still all i get is a automated reply. No one emailed me. No one called back. No money paid. Why do we receive such bad service? Oh sorry no services. Always want to take your money but now they dont want to give back. This is a very bad way tk treat your cuatomers. Get your act together old mutual do your work. Sort the paperwork and pay my money.
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gertvanniekerk G's updateReviewer Update
03 Mar 2020, 20:47After this review and complaint on old mutual website... Yesterday morning I was contacted by Brent Sellidon. He called me and explained what was going on and assured me that my claim will be handled. This morning i received an email and sms that my claim was processed and that the money was paid into my account. Thank you very much Mr Sellidon for your great service and effort that you put in to handle my claim. You set an example for all others to follow. You deserve a promotion! Wish there were more than 5 stars here that I can give you
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gertvanniekerk G's update03 Mar 2020, 20:47
Reviewer Update
After this review and complaint on old mutual website... Yesterday morning I was contacted by Brent Sellidon. He called me and explained what was going on and assured me that my claim will be handled. This morning i received an email and sms that my claim was processed and that the money was paid into my account. Thank you very much Mr Sellidon for your great service and effort that you put in to handle my claim. You set an example for all others to follow. You deserve a promotion! Wish there were more than 5 stars here that I can give you