FW
Faranaas W
1 reviews | Active since Jun 2011
24 Mar 2015, 11:18
VERY BAD SERVICE
Why is it so hard to get a letter or some kind of feedback from Old Mutual?<br> I was in contact via e-mail with Rochelle from the 20/03 requesting a letter. She stated in her e-mail I should remind her on the 23/03 about it. I sent her an e-mail on the 23/03 at 10:19 and again today (24/03) at 09:35 and have no feedback from her. This is just PATHETIC SERVICE from Old Mutual.
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Old Mutual's replyOfficial
24 Mar 2015, 15:27Hello faranaas,
I apologise for the poor service you received.
This matter was referred to our Branch Support area for investigation and resolution. They will be in direct contact with you.
I will monitor the progress and ensure that you are kept informed of the progress.
Regards
Carol Olckers
Complaints Assessor
I apologise for the poor service you received.
This matter was referred to our Branch Support area for investigation and resolution. They will be in direct contact with you.
I will monitor the progress and ensure that you are kept informed of the progress.
Regards
Carol Olckers
Complaints Assessor
Old Mutual's reply24 Mar 2015, 15:27
Official
Hello faranaas,
I apologise for the poor service you received.
This matter was referred to our Branch Support area for investigation and resolution. They will be in direct contact with you.
I will monitor the progress and ensure that you are kept informed of the progress.
Regards
Carol Olckers
Complaints Assessor
I apologise for the poor service you received.
This matter was referred to our Branch Support area for investigation and resolution. They will be in direct contact with you.
I will monitor the progress and ensure that you are kept informed of the progress.
Regards
Carol Olckers
Complaints Assessor