Very Bad Service

Good day

Please note, I made a call to the head office and wanted to hear about my investments, I was well assisted and told to go to the application at the branch. I went to Theunissen Old Mutual Office and the door was closed, I rang the bell and someone answered and said she is Debbie Steyn. she didn't want to open the door for me and told me I should come tomorrow because the person who should help me is not in.

I kept asking questions at the door and she told she has no idea of even the kind of services they are rendering in that office, I am wondering why old mutual has an office in Theunissen and have staff that does not have an idea on the services they are rendering. now I have to wait for tomorrow and ask if they can do an application for me or should I go to the next town.

I am really not happy with this at all because should I have an emergency, I can clearly see that I am going to struggle to get assistance, I felt like I am an unwelcomed client and willing to cancel my long term investment that I have made with Old Mutual.