Very bad service

On March 27 2015 I requested for cancellation of both my policies. After a MONTH of back an forth emails I finally received paperwork to cancel AFTER old mutual debited my account again. I then sent through the cancellation at the beginning of MAY once I received them. I then requested when I would receive payment for the retirement fund as it was in the bracket for payment back to me before 55. I was told that this takes 15-21 working days and payment would be made between the 28th may and 5th June. On the 5th I contacted old mutual as payment had not been made and I was told they need my tax no. WHY NO ONE ASKED FOR THIS IS BEYOND ME. I provided this over the phone and was told sars takes 24hrs and payment would be made by the Friday. I had still not received so the emailing back and forth started again. I was then told that it takes 5-8 days and sars another 24hrs. We have now once again surpassed that deadline and I would like to know WHEN AM I GOING TO RECEIVE PAYMENT. If I was waiting on payment for my retirement is this the hassle I would go through with old mutual? I would then not suggest this policy to ANYONE! Please advise as I await your response!