Very bad liers

<p>mom has been saving for RA from 10 yrs ago. maturity was 01/08/2016. when she called to follow up on her RA 1st consultant told her the money will be in her bank account on 01/08/2016. that did not happen. she called and was told that she needed to apply for it and that it will take 15 to 20 days. 02/08/2016 she went personally to the branch, filled in all the forms. she followed up and was told that money will be paid on the 01/09/2016 (today). there is no money today and she is told that it hasnt been release she must wait another 2 days. so its lies after liest. very disappointing. its her money they just dont want to pay. and there is no reason.</p> <p> </p>