Very bad customer service and communication

Very bad customer service and communication. I had a tax free savings plan with them which I requested to be cancelled and I was told it’s cancelled. I wanted to reopen it last week which I did and which might have been a mistake because since last week I haven’t received any communication nor confirmation I’ve been following up on twitter and calling their 0860 still no assistance. I got a email from a lady called Noluthando Vundla telling me the policy I opened online last week was cancelled I must reactive the old one online or via form. Did the activation online I’m not sure if it was done successfully or not,customer care you hold for more than 10minutes no assistance,call centre agents don’t respond to emails. A week later I still don’t know whether my policy is active or not or whether the deduction will go off on Friday or not.