KZ
Kayise Z

1 reviews | Active since Jan 2017

25 Jul 2022, 20:28

Very Bad Customer Service

Here we go again. On 02 July 2022 I app**** for the withdrawal of my retirement policy. Completed and submitted all the required documents. I was told that it will take 2 to 3 weeks for the payout. I have sent them 3 email and I don't get any feedback.

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Replies (4)
KZ
Kayise Z's update25 Jul 2022, 21:05
Reviewer Update
Thank you Thabiet, I will wait for your response.
KZ
Kayise Z's update29 Jul 2022, 10:26
Reviewer Update
I'm still waiting for Old Mutual to give me feedback. Since 25th of July 2022. Pathetic service!!!
KZ
Kayise Z's update02 Aug 2022, 23:00
Reviewer Update

Why did Old Mutual deduct a debit order because I informed you on the 2nd of July that I wanted to do a disinvestment???
KZ
Kayise Z's update05 Aug 2022, 11:50
Reviewer Update
Why are you not answering my questions as to why the cancelation was on done on 3rd August 2022, while I notified the company on 2nd July 2022?