very angry client

Hi I am actually writing this review on behalf of my mother and the experience she had with old mutual, at the beginning of this year mum opened a savings account with this company she agreed to pay a certain amount of money every month to save for December when she went to the company to claim the money she was told that she will not get the money she was told about hence there have been charges that she was not told about at the first place ,and these charges are at R1500 they tried to explain it to her but it didn't make sense she was told an email would be sent to her explaining what had happened till today nothing , I personally belief that old Mutual is a **** and should be closed down because clearly the company is unprofessional ,My mothers full name is Gloria Fikile Gumede her contact is *** please contact her to sort this out or we going to the media with this matter