vereeniging failed to assist me with a claim

My policy matured on 1st of August 2015, on the 24th July I went to old mutual branch in vereeniging to submit the maturity form. After waiting for 25 minutes the consultant sent me back and said I should come after the maturity date, on 4th August I went back but I couldn't be assisted there was no one at the help desk and after waiting for sometime I was told to sit down as the consultant who was posted at help desk was not there so I left. on 5th I returned & I was told that the system is slow so I waited for more than 3 hours without assistance and there was no proper control other people got assisted before me even though I was there before them. When I finally got help the system went offline, the consultant tried to inform me about other products, I rejected them so she told her superior about my unhappiness, when that supervisor approached me she was so rude and she told me to go drink coffee and come back later, I've never come someone so rude and the vereeniging branch is a circus and after spending more than 3hrs I left without assistance . I felt belittle and disrespect and I lost trust to old mutual