values

my father passed on october 2025 and he had polices with this company of which he insured his brother who later passed on in December now my mother claimed since she is the beneficiery .she was asked to do an estate account for funeral cover the is less done 20000 ,fine she went to master high cour to get the neccesary documents,and went to the branch to get values but the *********** employees of the company cannot give her the document ,mind you the claim was done on the 6th of december and the funeral has already passed. now they saying the policy was ,each and every consultant have their own version of the story it seems like no one has a clue of how to do their jobs. if this is the case i will have to move my policies to an institution that will take us serious mind you the funeral has passed