Utterly poor service from Old Mutual

Reference No CCC ********** 3 - Since the 3rd of October we are just looking for a letter stating that the Company is paying an annuity for Mr WS Carstens. I received a reply yesterday 13 DAYS LATER!!! for a annuity that was paid out in 2016!! All we are asking is a letter for the CURRENT annuity that is going off our Business account for Mr Carstens. How hard is it to understand. we sat on the Phone with Muamir Davids for an hour giving us the SURETY that this case will not take longer than 3 working days!! My question again;

May we PLEASE just get a letter stating that our Company is paying an annuity for Mr Carstens and that it is being deducted from our Business Account every month with our Business banking details.... thats all we are asking for!!