CS
Chantell S
1 reviews | Active since Aug 2019
03 Aug 2019, 10:50
Utterly Pathetic Service
Writing this on behalf of my mom. She took out an investment plan in 2013, later she discovered that the sales consultant added a funeral plan without her knowledge, ever since been struggling to get proper feedback and assistance (she was informed its *****, but has not been reimbursed), client service is pathetic.
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Replies (2)0
Replies (2)
Old Mutual's replyOfficial
05 Aug 2019, 10:18Dear Chantell S
Please may we request you refer this complaint to Old Mutual as you sent it to Old Mutual insure.
Kind Regards
Please may we request you refer this complaint to Old Mutual as you sent it to Old Mutual insure.
Kind Regards
Best regards,
Old Mutual's reply05 Aug 2019, 10:18
Official
Dear Chantell S
Please may we request you refer this complaint to Old Mutual as you sent it to Old Mutual insure.
Kind Regards
Please may we request you refer this complaint to Old Mutual as you sent it to Old Mutual insure.
Kind Regards
Best regards,
Old Mutual's replyOfficial
05 Aug 2019, 12:41Hi Chantell
Thank you for the message. We apologise for the bad experience.
We will investigate and resolve the matter with your mother directly. Can you please supply your mother's Identity number and contact details?
Regards
Brent Sellidon
Old Mutual Complaints Management
Thank you for the message. We apologise for the bad experience.
We will investigate and resolve the matter with your mother directly. Can you please supply your mother's Identity number and contact details?
Regards
Brent Sellidon
Old Mutual Complaints Management
Best regards,
Old Mutual's reply05 Aug 2019, 12:41
Official
Hi Chantell
Thank you for the message. We apologise for the bad experience.
We will investigate and resolve the matter with your mother directly. Can you please supply your mother's Identity number and contact details?
Regards
Brent Sellidon
Old Mutual Complaints Management
Thank you for the message. We apologise for the bad experience.
We will investigate and resolve the matter with your mother directly. Can you please supply your mother's Identity number and contact details?
Regards
Brent Sellidon
Old Mutual Complaints Management
Best regards,