Utterly Disgusted with OLD MUTUAL’s Useless Client Service.

I am utterly disgusted with the kind of client service OLD MUTUAL provides. We submitted a claim on behalf of my late mother, Bongekile Shabalala, and handed in every single required document.

I understand that there are timelines to follow, but to receive no updates whatsoever is utter bull****.

We have gone to the branch multiple times, only to be told “no news is good news” or “we’re still investigating.” What the actual **** does that even mean — are you now detectives? How the hell does it take up to a year to reach a conclusion? Every process has stages — so why can’t you tell us what stage the application is currently at? We need regular updates, and we need them NOW.

It’s always so easy for financial institutions to collect money, yet when it comes to paying out, suddenly there’s “investigations” and endless delays. What’s next — waiting for your outside investments to make a profit before paying what’s rightfully due to us?

I guess all the social media backlash wasn’t enough for OLD MUTUAL to actually fix its service. Honestly, OLD MUTUAL is utter nonsense if you ask me

****EN BULL **** IF YOU ASK ME- NO WORDS CAN DISCRIBE MY DISSATISJFACTION RIGHT NOW. I JUST LOST A PARENT FOR **** SAKE CAN I NOT DEAL WITH YOUR LACK EMPATHY AND CUSTOMER SERVICE.