Utterly disgusted by the run around

I wanted to cancel my retirement plan with Old Mutual which i had for 3 months now and i wanted cancel it due to the policy being sold incorrectly i was given bad advise. As per the documents sent it advises that if you want to cancel the policy you send an email which i did, i got an automated reply to advise that someone will get back to me. 48 hrs went by and i heard nothing so i called and spoke to adviseCiska who said to cancel and wanting my refund i have to make an affidavit ,take my bank statement and I'd to the closest branch then i will get all my premiums which i paid back. I was irritated because when i took out the policy that was not mentioned and it's not on the policy schedule and it is such a waste of time. Reluctantly i got the affidavit and went to the Atteridgdville branch only to be told more nonsense by andMotlalepule who seemed like she didn't work that and had major attitude towards me, she now says i need an IRP 5 and proof of residence, then of course i lost it. It seems as though you don't know your own procedures and quite *********** . Please cancel my policy immediately and refund all premiums, also i want a written apology from Motlalepu