Utterly Disappointing

I do not Know where to even start.

My Family has lost more than 100 K with OLD MUTUAL and their investment Policies and now we are being pushed from pillar to post to Find out what is going on. The Old Mutual adviser does not respond to the Queries and does not know what is going on. When you want to Invest these guys are too quick to come Knocking at your door but when you have queries they all become silent and suddenly Invisible

Old Mutual response

Dear Mr Pillay

Thank you for your email requesting assistance on your mothers policy.

Mr Pillay, I acknowledge your concern regarding your mothers investments.

Please be advised that these policies are market related policies and therefor we can not guarantee future payout amounts or on any future values as the performance of the economy and markets pays a role in the growth of the investments.

I would strongly Suggest she consult with her/a financial adviser to assist her to make the necessary choices regarding her investment and to keep her up to date on the best ways to keep her investments on a positive balance.

I trust the above information is sufficient.

Have a blessed day further.

Please don't hesitate to contact our Customer Communication Centre on ***should you require further assistance.

If you seek financial advice and are currently not in contact with a financial adviser or broker, please call 0860 WISDOM (***) and we will gladly assist you. Kind Regards Ralph Baard | Service Centre Agent

You cannot Guarantee Payout or Future Value is utter Bull**** as we not sit with a situation of the Amount that was initially invested being lower that what it was originally

I will be surrendering all my Policies with OLD Mutual as this is not what i have expected from you Guys

And Remember that this person is a Pensioner who invested her Money and now is distraught that she has lost so much and was never notified