Utterly Disappointed

Hello Peter I would like to express my utmost disgust in this Institution, that throws around words and sayings like “UBUNTU”,” SAVE FOR A RAINY DAY” and “WHAT WILL HAPPEN ONE DAY WHEN YOU ARE NOT AROUND?” like it’s a joke or to my dismay probably just a way to gain customers, as when it comes to “THE COMPANY YOU CAN TRUST” this is nothing but lies…

On the 6th July I put in a request to release money from my savings policy as I URGENTLY needed it for a funeral. I was promised the money would be available the following Thursday the 12th July, yet to no avail. I then followed up at the Branch only to find out that one of the documents that were scanned was not accepted as the copy was to light and needed to be rescanned.

At this point I was furious as no one felt the need to inform me that there were outstanding documents, which means had I not gone in, till now no one would have followed up with me. The sad part of this ordeal is that if I were to make a loan at the same company, I would be getting harassed with calls and SMSs, constant reminders of my outstanding documents so that my loan can be processed.

BUT NOW THAT IT IS MY OWN MONEY THAT IT BEING RELEASED I HAVE TO RUN UP AND DOWN FOR ANSWERS. WASTE AIRTIME ON CALLS THAT NEVER GET ANSWERED AS “MY CALL IS IMPORTANT, PLEASE STAY ON THE LINE” BUT 20MIN LATER IM STILL WAITING FOR SOMEONE TO START SPEAKING TO ME!

I was promised on countless occasions that the money will definitely be in today… Still I have not received a sent. I was even told that if I open a Money Account, it would speed up the process for the money to be available, but sadly that to yet another lie.

We now owe the funeral parlor more than half of the total amount we needed for the initially, as we could only s**** a few Rands together and begged them to come to an arrangement so that this young man could have a dignified funeral.

I am so profusely disappointed, up to now the 18th my money is still not available.

Sevani Jacobs