Utter ******* service

In December 2018, I had visited the Kwa Dukuza Stanger Old Mutual in KZN and was referred to a consultant by the name of Philani. I was very eager to finalize a retirement annuity as well as a life cover. I was told I needed to have medical done in which this was completed and I had then went back to the branch the second time with the required documents. I was told I will be communicated with on the successful acceptance of my policies. I waited till January and I received no communication or deduction . I visited the branch and was told my policy was still being processed and that there is a backlog. I have since visited the branch three more times to check with Philani and I am given either the same or no feedback. This is utterly ridiculous and a waste of time. Terrible experience and very disappointed. Please remove my application and confirm this has been done so in writing.