TM
Tabisa M
1 reviews | Active since Oct 2018
21 Nov 2025, 12:30
USELESS SERVICE PROVIDER
if there was a zero I would have chosen a zero because I have put in a claim 3days ago still today no payment and the funeral is tomorrow...you are stressing me out at this time. I cant even grieve properly because you are stressing me out...you so insensitive
Helpful (0)
Replies (7)0
Replies (7)
Old Mutual's replyOfficial
21 Nov 2025, 13:18Good day Tabisa,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply21 Nov 2025, 13:18
Official
Good day Tabisa,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
TM
Tabisa M's updateReviewer Update
21 Nov 2025, 14:00I am frustrated as we speak because it seems as if am making up stories with my family as the funeral as the funeral is tomorrow...plz make it snappy...I dont even want ur communication,I want my money in by the end of the day
TM
Tabisa M's update21 Nov 2025, 14:00
Reviewer Update
I am frustrated as we speak because it seems as if am making up stories with my family as the funeral as the funeral is tomorrow...plz make it snappy...I dont even want ur communication,I want my money in by the end of the day
Old Mutual's replyOfficial
21 Nov 2025, 15:34Good day, Tabisa M.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply21 Nov 2025, 15:34
Official
Good day, Tabisa M.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
TM
Tabisa M's updateReviewer Update
21 Nov 2025, 15:59plz use the ID which was provided...the policy holder has a phone problem
TM
Tabisa M's update21 Nov 2025, 15:59
Reviewer Update
plz use the ID which was provided...the policy holder has a phone problem
Old Mutual's replyOfficial
21 Nov 2025, 18:29Good day, Tabisa.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply21 Nov 2025, 18:29
Official
Good day, Tabisa.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
TM
Tabisa M's updateReviewer Update
24 Nov 2025, 16:23I am very disappointed with the service I received as the initial cover was R30000 and for years (8years) it increased to R42611 (as per your system) now all of a sudden I receive a payment of R29392. where did you get that and I see that you made a mistake on the year which was supposed to be 1951 but you have 1961....even so the payment cant be less than the initial cover of R30000 for 8 years. or else I want my premiums back
TM
Tabisa M's update24 Nov 2025, 16:23
Reviewer Update
I am very disappointed with the service I received as the initial cover was R30000 and for years (8years) it increased to R42611 (as per your system) now all of a sudden I receive a payment of R29392. where did you get that and I see that you made a mistake on the year which was supposed to be 1951 but you have 1961....even so the payment cant be less than the initial cover of R30000 for 8 years. or else I want my premiums back
Old Mutual's replyOfficial
24 Nov 2025, 17:14Hi Tabisa
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply24 Nov 2025, 17:14
Official
Hi Tabisa
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management