Useless Service- NOOOOO FEEDBACK/Communication at all!!

Ref: [OMWSC***] - Broker Service Centre [BSCD***2] Useless Service - I've been trying to change a beneficiary, amend a policy payer and cede a policy since 27 July without success.

I get absolutely no feedback correspondence on email and whenever I call in I have to hold the line for 30 minutes before someone decides to answer the call and then the call gets drop - MAGICALLY!!! To make everything worse I can never ever speak to a manager or get a working email adres. Old Mutual should really spend some money to appoint any senior management staff!! How is this possible? It is UNBELIEVABLE to say the least!! It's frustrating! I'll never deal with OLD MUTUAL in my life!! Horrible, useless, terrible service!!