USELESS SERVICE

I have been trying ti amend the Ownership of policy for 2 weeks and I was told it would take two working days!<br> Every time i contact the call center(***) there's a different document outstanding. I went into their Sandton Branch on 24th March 2015 to personally hand in my documents and complete the forms. i have called to follow up twice and every time something else is OUTSTANDING! <br> Process that was suppose to take 3-5 working days ha s now stretched across 3 weeks and every time i call its another 3-5 working days....<br> <br> WHY CANT YOU ASK FOR ALL MY **** AT THE SAME TIME. <br> <br> BEYOND ANNOYED AND FRUSTRATED AT THIS 'PROCESS'